Privacy Policy
This privacy policy sets out how we use and protect any information that you give us when you use this website.
We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
You can generally visit this Website without telling us who you are or revealing other personal information and we will not collect any Personal Information about you except when you knowingly provide it. For example, if you send us an e-mail message requesting information, we will use your e-mail address and other information you supply to respond to your request.
We may collect and store personal information from you when using:
- Reseller Signup
- Contact Form
- Chat
Personal information collected from above may include your name, email address, age, phone number and address as well as other information required to complete your request(s).
What we do with the information we gather:
We require your Personal Information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Improve our products and services.
- Periodically send you promotional emails about new products, special offers or other information that we consider may be of interest to you using the email address which you have provided.
- For market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Security
We store your Personal Information in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years
We do not store credit card information, we securely submit credit card information to our bank for processing.
How we use cookies
This website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience using our website. We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
This Policy may change from time to time and is available on our website.